Privacy policy

PRIVACY POLICY

1. Introduction

Chargetrail is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with UK GDPR 2018 and the Data Protection Act 2018.

2. Data We Collect

We collect the following information:

  • • Name, email address, and phone number
  • • Billing and shipping addresses
  • • Payment information (processed securely by payment providers)
  • • Order history and preferences
  • • IP address and browsing data (via cookies)
  • • Communication preferences

3. How We Use Your Data

Your data is used for:

  • • Processing and fulfilling your orders
  • • Sending order confirmations and shipping updates
  • • Providing customer support
  • • Fraud detection and prevention
  • • Improving our services (with your consent)
  • • Sending marketing communications (if you opt-in)

4. Data Security

  • • All data is encrypted using SSL/TLS technology
  • • Payment data is processed by PCI-DSS Level 1 certified providers
  • • We use secure servers and firewalls
  • • Staff access is restricted and password-protected
  • • We perform regular security audits

5. Your Rights

Under UK GDPR, you have the right to:

  • • Access your personal data
  • • Correct inaccurate data
  • • Request erasure (right to be forgotten)
  • • Object to processing
  • • Restrict processing
  • • Data portability

6. Cookies & Tracking

  • • We use cookies to improve your browsing experience
  • • Essential cookies are necessary for site functionality
  • • Analytics cookies help us understand user behavior
  • • You can disable cookies in your browser settings
  • • We respect Do Not Track signals

7. Third-Party Sharing

We share data only when necessary with:

  • • Shipping carriers (for delivery)
  • • Payment processors (for secure transactions)
  • • Legal authorities (if required by law)
  • • We never sell your data to third parties

8. Data Retention

  • • Order data is retained for 7 years (tax compliance)
  • • Account data is deleted upon request
  • • Marketing data is retained until you unsubscribe

9. Contact for Data Requests

To exercise your rights or for privacy concerns, contact: ayesha545g@gmail.com

We will respond within 30 days (UK GDPR requirement)